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General Questions

What sort of bin do I need?

Are you a commercial residential property?
– Go to the appropriate tab on our home page for your location and browse your options.


Are you looking at a one off clean up or a long term solution to waste management?
– One off cleans are generally best suited to an Open Top Jumbo hire so go to this page for your region for more information.

– Long term solutions are waste volume dependant so decide if a wheelie bin or a skip is best suited to your requirements and go to that specific page.


At any time feel free to contact your local branch and our customer service staff will assist you to make the correct decisions for your specific situation.


What can I do with hazardous/prohibited goods?

Your local councils can assist you with this query. Check out you local region website for helpful information on this. Some transfer stations accept small quantities if pre arranged and specially packaged.

Central Otago: (visit website)

Southland: (visit website)

Queenstown Lakes District: (visit website)


How do I clean my bin?

If you have a high powered hose and somewhere to drain the water you can do it yourself. Alternatively – in Invercargill contact the local branch and they can arrange a clean (fees apply).For Central Otago locations you can contact H2O Blasting www.ith2oblasting.co.nz for current pricing.


What can I do with large amounts of garden waste that won’t fit in a wheelie bin?

We can provide you with green waste skips at reduced disposal costs or all transfer stations accept large amounts of greenwaste. There may be a charge for this service.

Open Top Jumbo Skips

What can’t go in my skip?

No liquids (including wet paint in tins), hazardous, explosive or illegal substances. Most other products are acceptable but we do ask you to separate metals, recyclables and hardfill as much as possible. If unsure, please ask when booking.


How much does a skip cost?

It depends on location and length of hire. Please talk to your local branch to determine the best option for you.


What if I haven’t finished with my skip on my booked finish day?

When you book a skip only pre-book a finish if you are 100% sure of it happening on that day. We would prefer you to ring and book the finish when you are certain you require it. That way there is no pressure on you and we can collect it when you are ready.


When and how do I pay for my skip?

Account holders will be invoiced at the end of the month and this will be due on the 20th of the following month. Some customers find it convenient to set up a direct debit for these monthly bills. For casual hires we will charge the credit card you provide to us at the time of booking once the hire is completed.


How much weight can I put in my skip?

Up to 5.5 Tonne


How high can I fill a skip?

No waste materials should be over the top edge of the skip.


How much notice do I need to give for booking a skip?

The more notice we have the more guarantees we can give you for service but normally a day or two is sufficient.


Will it fit in my driveway?

If your driveway is relatively flat, 3m wide and has no overhanging trees or wires then it should be okay. If in any doubt please let staff in your local branch know when booking so we can come and do a site inspection first.


Will I need council approval to leave it on the street of kerbside?

Yes - In most areas a council permit is required if placing it on council/public property. Please contact your council before making a booking to ensure you have your permit in time.


How long can I keep the skip?

Your skip is on a hire charge so you can keep it as long as you like, we just adjust the hire charges accordingly. We do try and get an indication of expected length of hire when you first book so we can ensure you are getting the best rates.


How do I book a skip?

Either email your area sales manager and they will call you to discuss your needs, or you can phone or visit your local branch.


What days can I get the skip emptied?

This is location dependant so please confirm this with staff in your local branch on set up.


Do I have to have regular schedule for empties?

You can put your skip on a regular roster or you may wish to phone in when empties are required.

Front Lift Skip Bins

What size skip do I need?

This is volume and waste type dependant. The larger the skip, the cheaper it becomes per cubic metre but you won’t want food scraps sitting in a skip for weeks waiting to fill it to capacity so need to take this into consideration when making your decision. You also need to ensure you have room for the skip and the skip truck to access it – a smaller skip does not necessarily mean a smaller truck.


Do I have room for a skip?

You need to ensure you have room not only for the skip placement but for the truck to safely access, empty the skip and depart from the site. You will require at least 3.5m width with no overhanging wires, balconies or trees. If in any doubt talk to the staff at your local branch and they can give you skip dimensions and maybe arrange a site visit first. Remember we do have 1.1m skips on wheels that can assist for sites less accessible.


What can’t go in my skip?

Only compactible items may be placed in these skips. No liquids (including wet paint in tins), hazardous, explosive or illegal substances. Our open top jumbo skips can be used for non-compactible items.


How much does a skip cost?

See the region specific Skip Bin Contract located in the Forms and Contracts tab for current pricings or contact your local branch to discuss the best option for you.


How do I pay for my skip?

Account holders will be invoiced at the end of the month and this will be due on the 20th of the month following. Some customers find it convenient to set up a direct debit for these monthly bills. For casual hires we will charge the credit card you provide to us at the time of booking once the hire is completed. (casual hires not available in all areas)


How much weight can I put in my skip?

You can put up to 1.5 Tonne in your skip but depending on your skip size and hire conditions this may result in overweight fees being applied.


How high can I fill a skip?

The skip lids must be closed to enable us to lift it.


How much notice do I need to give for booking a bin?

The more notice we have the more guarantees we can give you for service but normally a week is sufficient if we have the requested size in stock at your branch.


How long can I keep the skip?

Either email your area sales manager and they will call you to discuss your needs, or you can phone or visit your local branch.


What days can I get the skip emptied?

This is location dependant so please confirm this with staff in your local branch on set up.


Do I have to have regular schedule for empties?

You can put your skip on a regular roster or you may wish to phone in when empties are required.

Commercial Wheelie Bins

What size wheelie bin do I need?

This is volume and waste type dependant. The larger bins are cheaper per litre but you won’t want food scraps sitting in a bin for days waiting to fill it to capacity so please take this into account when choosing your size.


What can’t go in my bin?

Bins are charged on a per empty basis with no monthly hire if emptied regularly. See the region specific Commercial General Waste Wheelie Bin Contract located in the Forms and Contracts tab for your current pricings.


How much does a bin cost?

Bins are charged on a per empty basis with no monthly hire if emptied regularly. See the region specific Commercial General Waste Wheelie Bin Contract located in the Forms and Contracts tab for your current pricings.


When and how do I pay for my bin?

Invoices are sent monthly for payment by the 20th of the month following. Some customers find it convenient to set up a direct debit for these monthly bills.


How much weight can I put in my bin?

Up to 80kg


How high can I fill a bin?

The lid must be closed to guarantee collection.


How do I book a bin?

Either email your area sales manager and they will call you to discuss your needs, or you can phone or visit your local branch.


What days can I get the bin emptied?

This is location dependant so please confirm this with your local branch on set up.


Do I have to have regular schedule for empties?

You can put your bin/s on a regular roster or you may wish to phone in when empties are required.


How do I clean my bin?

If you have a high powered hose and somewhere to drain the water you can do it yourself. Alternatively – in Invercargill contact the local branch and they can arrange a clean (fees apply). For Central Otago locations you can contact H2O Blasting www.ith2oblasting.co.nz for current pricing.

Residential Wheelie Bins

What size wheelie bin do I need?

This depends on how many people are in your household, how well you recycle and ultimately how much waste you produce. Staff in your local branch can assist you with your decision making.


What can’t go in my bin?

Cleanfill and/or hardfill such as soil, stones, concrete, bricks, tiles, bulky recyclable materials and hazardous waste. There is a complete guideline on page 2 of the Residential Wheelie Bin Contract located in the Forms and Contracts section.


How much does a bin cost?

Bins are charged on annual rate from 1 July – 30 June so you pay a pro rata rate in the month you set up for the bin. Confirm the correct rate to pay with your local branch at the time of set up.


When and how do I pay for my bin?

The pro rata amount must be paid before receiving the bin and then we will invoice you each subsequent year in May for payment by June 20th to avoid any interruptions to your services. Please ensure you update your email, phone or address details if any of these change during the year.


How much weight can I put in my bin?

Up to 80kg


How high can I fill a bin?

The lid must be closed to guarantee collection


How much notice do I need to give for booking a bin?

Once we have a completed contract and confirmation of payment and delivery fee we will endeavour have the bin out to you within 5 working days. If the bin is required urgently you are most welcome to collect it from one of our depots.


How do I book a bin?

You can email a completed region specific Residential Wheelie Bin Contract located in the Forms and Contracts tab to us and then pay the initial pro rata price plus a delivery fee online. Please contact your local branch before paying to ensure you pay the correct price and use the correct payment reference. Or you can stop into your local branch with the completed form (or fill it out there) and take the bin away with you.


What day do I get the bin emptied?

Please check with your local branch when setting up the bin. Alternatively, for QLDC districts this information is available on their website.


What if I move house during the year?

You just need to advise us of your updated address when you move and as long as you are still in a serviced area you can just take your waste bin with you and continue with the service as normal. We can let you know your new collection day at that time if necessary.


What if I leave the area?

Please advise us before departure so we can arrange for your last collection day, closure of your account and removal of the bin. You may wish to on sell the remainder of your contract with us to the new occupiers of the property – they will need to complete the relevant Residential Wheelie Bin Contract found in the Forms and Contracts tab before we can change the responsibility out of your name. In some circumstances pro rata refunds can be approved – you must contact your local branch before departing the property to discuss this possibility.

Greenwaste Wheelie Bins

What can go in my bin?

All garden plant waste except - flax, toi toi and cabbage tree leaves.


How much does a bin cost?

You pay a one off payment and you then own the bin. Pick ups are then on a user pays basis Refer to the relevant contract in the forms and contracts for your area or ring your local branch for current pricings.


When and how do I pay for my bin?

You pay up front for the bin purchase and then your collections are invoiced monthly. Some people find it best to set up a direct debit for these monthly bills.


How much weight can I put in my bin?

Up to 80kg.


How high can I fill a bin?

Your bin lid must be closed for collection to occur.


How much notice do I need to give for booking a bin?

You just need to call the day before to ensure you are on the collection list.


How do I book a bin?

You can email a completed region specific greenwaste wheelie bin contract located in the Forms and Contracts tab to us and then pay the initial purchase price plus a delivery fee online. Or you can stop into your local branch with the completed form (or fill it out there) and take the bin away with you.


What day do I get the bin emptied?

This depends on your location so check the region specific greenwaste wheelie bin contract located in the Forms and Contracts tab


What if I move house?

You just need to advise us of your updated address and as long as you are still in a serviced area you can continue with the service as normal.


What if I leave the area?

Please advise us so we can discontinue your account with us. This ensures no one else books up any empties on your account. If you are moving elsewhere in the AllWaste serviced regions we can transfer your service to your closest branch. Or you can choose to on sell or gift the bin to the new occupants or a friend and they just need to set up a service contract with us for the empties.

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